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Refund Policy

Effective Date: November 27, 2025

At Diseno Italy, customer satisfaction is our priority. This Refund Policy explains the terms and conditions under which refunds or replacements are provided for our toilets, basins, and other sanitaryware products.

1. Product Condition

  • Refunds or replacements are applicable only if the product is defective, damaged during delivery, or incorrect.
  • Products must be returned in their original packaging with all accessories, manuals, and invoices.
  • Products damaged due to improper handling, misuse, or installation by the customer are not eligible for a refund.

2. Refund/Replacement Process

  • Contact our customer support team within 7 days of receiving the product.
  • Provide proof of purchase and photographs of the damaged or defective product.
  • Upon verification, we will either:
    • Replace the product with a new one of the same model, or
    • Issue a refund for the product value.

3. Refund Mode & Timeline

  • Refunds will be processed via the original payment method used during purchase.
  • Refund processing may take 7–14 business days after product verification.

4. Shipping Charges

  • Any shipping or delivery charges paid by the customer are non-refundable unless the error is on our part.
  • Return shipping for damaged or defective products will be handled by Diseno Italy.

5. Non-Refundable Items

  • Products damaged after delivery due to misuse or negligence.
  • Custom or special-order sanitaryware products unless defective.
  • Items purchased during clearance or special promotions (unless defective).

6. Contact Us

For any refund or replacement inquiries, please contact:

Diseno Italy
Email: info@disenoitaly.com